Delivery & Payment

Delivery Information

Order Processing

• Orders are processed during business hours: Monday to Saturday, [insert time].

• Orders placed after business hours or on Sundays/public holidays are processed on the next working day.

Delivery Timelines

• Within Nairobi: Same-day or next-day delivery available.

• Outside Nairobi: Delivery within 2–5 business days, depending on location.

• Delivery to remote areas may take slightly longer; we will update you accordingly.

Delivery Fees

• Within Nairobi: [Insert flat fee or note if free above a certain order value.]

• Outside Nairobi: Charges vary based on destination and package size; fees will be confirmed at the time of order.

Delivery Methods

• Our deliveries are handled by trusted courier services and our own logistics team.

• We also offer in-store pickup — please contact us to arrange collection.

Tracking and Updates

• Once your order is dispatched, you will receive updates via SMS, email, or WhatsApp with tracking information where applicable.

Important Notes

• Ensure your delivery details (address, phone number, etc.) are accurate.

• After handing over your order to the courier or upon pickup, Purple Apple Store is not responsible for any loss or damage during transit.

Payment Information

Accepted Payment Methods

We accept a variety of secure payment options:

• Cash on Delivery (COD) – available for deliveries within Nairobi only.

• M-Pesa Till Number/Paybill – [Insert Paybill or Till Number].

• Bank Transfer – Account details provided on request.

• Credit/Debit Card – Accepted in-store and for online purchases.

• Online Payment Gateways – [e.g., Pesapal, Flutterwave, PayPal] if applicable.

Payment Terms

• Full payment must be made before dispatch unless otherwise arranged.

• For custom orders or special requests, a deposit may be required.

Invoicing

• An official receipt or invoice is issued for every completed purchase.

• Tax invoices are available for business clients on request.