Refund & Returns Policy

1. Delivery Policy.

Order Processing

• All orders are processed during our business hours: Monday to Saturday, [insert business hours].

• Orders placed after business hours or on public holidays will be processed the next working day.

Delivery Timeframes.

• Within Nairobi: Delivery within [insert time, e.g., same day or 1–2 business days].

• Outside Nairobi: Delivery within [insert time, e.g., 2–5 business days], depending on location.

• For remote areas, delivery times may vary. We will inform you accordingly.

Delivery Charges.

• Within Nairobi: [Insert fee or mention if free delivery is offered above a certain amount.]

• Outside Nairobi: Charges are based on location and weight of the package. Charges will be communicated during order confirmation.

Delivery Methods.

• We use trusted local couriers and our own logistics team to ensure safe and timely delivery.

• Customers may also arrange for pickup from our store by prior arrangement.

Delivery Tracking.

• Once your order is dispatched, you will receive a tracking number or delivery update via SMS, email, or WhatsApp.

Responsibility.

• Once the product has been handed over to the courier or collected, Purple Apple Store is no longer responsible for any loss or damage during transit.

• It is the customer’s responsibility to ensure accurate delivery information (address, phone number, etc.).

2. Payment Policy.

Accepted Payment Methods.

We offer flexible and secure payment options:

• Cash on Delivery (COD) — within Nairobi only.

• M-Pesa Paybill/Till Number — [Insert M-Pesa details].

• Bank Transfer — Details provided upon request.

• Credit/Debit Cards — Accepted in-store and for online payments (if applicable).

• Online Payment Gateways — [Insert if using PayPal, Pesapal, Flutterwave, etc.].

Payment Terms.

• All payments must be made in full before dispatch unless otherwise agreed.

• For custom orders or special requests, a deposit may be required upfront.

• Purple Apple Store reserves the right to decline any order if payment verification fails.

Invoicing.

• Customers will receive an official receipt or invoice after payment confirmation.

• For business purchases, tax invoices can be issued upon request.

3. Changes to Delivery & Payment Terms.

We reserve the right to update our Delivery & Payment Policy at any time. Changes will be posted on our website and communicated to customers where necessary.

4. Contact Us.

For any queries related to delivery or payments,