Refund & Returns Policy

1. Returns.

• You may request a return within [insert number, e.g., 7 or 14 days] of receiving your item.

• To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging with all accessories, manuals, and warranty cards included.

  • Have proof of purchase (receipt, invoice, or order number).

Items not eligible for return include:

• Products that have been used, damaged, or altered after delivery.

• Software, memory cards, and batteries once opened.

• Special order items, clearance, or sale products (unless defective).

2. Refunds.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number, e.g., 7–14 working days].

• Shipping charges (if applicable) are non-refundable.

3. Exchanges.

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, please contact us at [Insert Email/Phone Number].

• Exchanges are subject to product availability.

4. Return Process.

To initiate a return or exchange:

1. Contact us at [Insert Email Address/Phone Number] with your order details.

2. We will guide you through the return process, including return authorization (if applicable).

3. You will be responsible for paying your own shipping costs for returning the item unless the product was defective or incorrect.

5. Damaged or Incorrect Items.

• If you receive a damaged or incorrect product, please notify us immediately (within 48 hours of receiving the product) at [Insert Email Address/Phone Number].

• We will arrange for the return and replacement of the item at no additional cost to you.

6. Non-Returnable Items.

The following items cannot be returned:

• Opened software or digital products

• Consumables like batteries and memory cards once opened

• Items that are damaged due to misuse, accident, or unauthorized repairs

• Gift cards and vouchers

7. Late or Missing Refunds.

If you haven’t received a refund yet:

• First, check your bank account again.

• Then contact your credit card company or bank — it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].

8. Contact Us.

If you have any questions regarding our Refund & Returns Policy.